FAQ

Orders

How long does it take to process my order?
Orders are processed within 2–5 business days. Processing times may be longer during launches, restocks, or sales.

Can I change or cancel my order?
Orders are processed quickly, so we cannot guarantee changes or cancellations. Please contact us as soon as possible after placing your order.

How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates.

Shipping

How long does shipping take?
U.S. orders typically arrive within 3–7 business days after shipping. International orders may take 7–21 business days depending on location.

Do you offer international shipping?
Yes, we ship internationally. Delivery times and customs processing may vary by country.

Who pays for customs fees?
Customers are responsible for any customs duties, taxes, or import fees.

Returns & Exchanges

Do you accept returns?
We accept returns on eligible items. Customers must request a return before sending any items back.

Who pays for return shipping?
Customers are responsible for return shipping costs. If a return label is requested, the cost will be deducted from the refund.

What items are non-returnable?
Items marked as final sale, worn items, or items returned without approval are not eligible for return.

How do I start a return?
To request a return, contact us at soltide.shop@gmail.com with your order number and reason for return.

Products

Will sold out items be restocked?
Some items may be restocked depending on demand, but not all products are guaranteed to return.

Do colors look exactly like the photos?
We do our best to display colors accurately, but slight variations may occur due to lighting and screen settings.

Contact

How can I contact you?
For any questions or concerns, email us at soltide.shop@gmail.com

Response time is typically 24–48 business hours.